Refund policy

At Empyra™ Hair Extensions, every order is prepared with precision, care, and quality control to ensure it meets our luxury standards.

Due to the hygienic nature of hair extensions and custom handling of our products, we maintain a strict return policy to protect the integrity of our brand and the safety of our clients.

All sales are final once an order has been delivered.

We do not accept returns or exchanges on:

• Opened or used products

• Installed, worn, brushed, colored, cut, or altered hair

• Items without original packaging and security seals

For hygiene and quality-assurance reasons, once hair has left our facility, it cannot be resold.

Returns are only accepted in the rare event that:

• You received the incorrect item, or

• Your order arrived defective or damaged

To qualify, all items must be:

• Unused, unaltered, and unworn

• n original packaging with all seals intact

• Reported within 48 hours of delivery

Any claim submitted after 48 hours of confirmed delivery will not be eligible.

Please email our Client Care team at:

Include:

• Your order number

• Clear photos and/or video of the item and packaging

• A brief description of the issue

Once reviewed, our team will provide return authorization if your claim is approved.

Unauthorized returns will not be accepted.

If your return is approved, we may offer one of the following at our discretion:

• Replacement of the item

• Store credit

• Refund to the original payment method

Shipping costs are non-refundable. Return shipping is the responsibility of the customer unless the error occurred on our end.

Empyra™ Hair Extensions reserves the right to refuse any return that does not meet the conditions above.

We encourage all clients to review product details carefully before purchasing and to contact us with any questions prior to placing an order.

Luxury lives in the details — and so does our service.